1. Does this website offer a return and refund? How long does it take to process?
This website offers all-round after-sale service including return and refund. It often takes about 15 business days to proceed.
2. How do I report a damaged or defective product?
You could either email us or contact us on line upon receipt of the damaged or defective goods within 7 days you received your item and we will deal with it accordingly with 30 days.
3. Can my credit be applied to a different credit card other than that was used the time of purchase?
We regret that we do not offer this service so that you could just use the original credit to issue refund.
4. Are shipping fees charged by you or customers?
Please note that this website offers shipping fees when we send the items you purchased from us, but for returning or replacing goods that you are not satisfied, shipping fees are charged by you.
5. If I get a problem with the products, what can I know?
We have live customer-service through 24 hours, you can either contact us for your problem directly or email us, our customer service department are checking emails every day.
6. Should we pay the tax and duty?
We always send you all the orders as a gift/sample so that customers are not required to pay any tax and duty. But if for some reason, we will pay the tax and duty in advance.It means no tax not duty for our customers.
7. Will I get a confirmation if I order successfully ?
Definitely customers will get a confirmation stating all the order details including shipment, etc within 8-24hours.
8. How can I track my order?
Once the order is processed and delivered, we will offer customers the tracking number as well as tracking site. If there is any other problems for the customers to track online, customers can contact us for help. We guarantee all the delivery in time.
9. What if the straighteners are broken ?
Within 7 working days, we offer a replacement for the broken irons with shipping fee paid by us. All the irons have life-time warranty.
10. What if a broken iron are not bought from you? Will you help to repair?
We would always like to help all the customers who use Chi Flat Iron so that we would always try our best to help them if they need.